TRACE Agree Terms of Service

Legal

Effective date: October 16, 2026 · Last updated: October 16, 2026

These Terms of Service ("Terms") govern your use of TRACE Agree: the electronic-signature service at traceagree.com, its signing pages, and the TRACE Agree apps for iPhone and Android (together, the "Service"). The Service is provided by ZECO CM LLC ("ZECO CM", "we", "us"). By creating an account, or by opening a signing link and signing, you agree to these Terms. If you use the Service for an organization, you agree on its behalf and confirm that you may bind it ("Customer" or "you").

Order of precedence. If your organization has signed a separate order form, procurement contract or purchase order with ZECO CM, that document governs to the extent it conflicts with these Terms, including for public-agency Customers whose procurement rules these Terms do not attempt to override.

TRACE Agree is part of the TRACE family of products by ZECO CM. The TRACE Management System at app.tracems.com has its own terms.

1. The Service

TRACE Agree lets account holders upload or scan a document, place signature and other fields, send it to signers and copy recipients, track progress, and download the completed document with a certificate of completion and audit trail. People who only sign do not need an account; they confirm a one-time code sent to their email before they can open the document.

TRACE Agree has no artificial-intelligence (AI) features. It does not send your documents or personal information to any AI service, and it does not give advice about what a document means.

2. Eligibility and accounts

You must be at least 18 years old to use the Service. You are responsible for keeping your password confidential and for activity under your account. ZECO CM staff will never ask for your password. Tell us promptly at support@tracems.com if you think your account has been used without permission.

3. Plans, limits and payment

Free plan: 1 user, 1 sender and 1 sent document request per month. No card is needed.
Paid plans are sold only on traceagree.com and are billed in advance, monthly or yearly, at the price shown when you buy. Plans shown as "Coming soon" cannot be bought yet. For Enterprise, contact us.
One document sent for signing counts as one request, however many pages or signers it has. Drafts, reminders and verification codes do not count.
The TRACE Agree apps do not sell anything. Payments on the website are processed by Stripe or PayPal.
Cancellation and refunds work as described on our Refunds & cancellation page. Payments are non-refundable except where the law requires a refund.
We may change published prices for future billing periods. A change does not affect a period you have already paid for. You are responsible for applicable taxes.

4. Sending and signing documents

Senders are responsible for the content of the documents they send, for having the right to send them, for choosing the right signers, and for deciding whether an electronic signature is suitable and legally effective for each document and place.
Some documents (for example wills, certain powers of attorney, and documents that must be notarized or witnessed) may need a different signing method. TRACE Agree does not check this for you.
Signing deadline: the sender sets a signing deadline when sending. If a document is not signed by then, the request is closed as expired, the signing link stops working, and the sender must send a new request.
Passing a request on: if the sender allows it, a signer can pass a request to another person. The sender is told.
Signers agree to sign electronically by ticking the consent box before signing, as explained in our E-sign disclosure.

5. Acceptable use

You will not use the Service to break the law; to send fraudulent, deceptive or harassing documents; to impersonate someone; to send documents you have no right to share; to upload malicious code; to try to get into another organization's data or get around access controls or plan limits; or to reverse engineer the Service except where the law expressly allows it.

6. Your content

As between you and ZECO CM, your organization keeps all rights in the documents and content it uploads ("Customer Content"). You give ZECO CM a limited licence to host, process, copy and display Customer Content only to provide, secure and support the Service. We do not claim ownership of Customer Content and do not use it to train AI models. How we handle personal information is described in our Privacy Policy.

7. Records, retention and deletion

Signed documents, their certificates of completion and audit trails are kept as saved files, because the other parties rely on them as legal records. Download and keep your own copies too.
Unsigned requests are closed when their signing deadline passes (Section 4).
Deleting your account: you can delete your account in the app (Account → Delete account) or at traceagree.com/account/delete. The account is deleted 30 days after you ask; signing in again before then cancels the deletion. Your drafts are removed. Fully signed documents stay available to the other parties. Details are in our Privacy Policy.

8. Our intellectual property

The Service, including its software, design and documentation (but not Customer Content), is owned by ZECO CM LLC or its licensors and protected by intellectual-property laws. These Terms do not give you the right to use our names or trademarks. The Service uses open-source components under their own licences; see the Copyright page.

9. Service providers

We use service providers for hosting, storage, email delivery and payments, under contracts that limit their use of your data to providing services to us. They are listed in our Privacy Policy. We do not use any AI service provider for TRACE Agree.

10. Suspension and termination

You can stop using the Service at any time and cancel a paid plan as described on the Refunds & cancellation page. We may suspend or end access for a serious breach of these Terms, non-payment, or conduct that risks harm to the Service or other users, generally with notice and a chance to fix the problem where practical. Section 7 explains what happens to your records.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, ZECO CM disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, or that an electronic signature will be legally effective for a particular document or place. Nothing in the Service is legal, financial or professional advice.

12. Limitation of liability

To the maximum extent permitted by law, ZECO CM will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or lost data, arising from or relating to the Service, even if advised of the possibility of such damages. ZECO CM's total liability arising from or relating to the Service will not exceed the amount you paid ZECO CM for the Service in the twelve months before the event giving rise to the claim. Some places do not allow certain limitations of liability, so some of the above may not apply to you.

13. Indemnification

You will defend and indemnify ZECO CM against third-party claims arising from your breach of these Terms or your misuse of the Service. ZECO CM will defend and indemnify you against third-party claims that the Service, as provided by us, infringes that third party's intellectual-property rights. In each case this is subject to prompt notice and cooperation in the defence.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in California for any dispute not resolved informally, except where mandatory local consumer-protection law gives you the right to bring a claim where you live. Before filing a claim, the parties agree to try in good faith to resolve the dispute informally by contacting the other party in writing.

15. Changes to these Terms

We may update these Terms. We will post the new version here with a new date and, for important changes, tell account holders in advance by email or in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms.

16. Language

These Terms are written in English. If we provide a translation and there is a conflict, the English version applies unless local law requires otherwise.

17. Contact us

ZECO CM LLC, 22765 Savi Ranch Parkway, Unit F, Yorba Linda, CA 92887, USA Email: support@tracems.com · Phone: +1 877 387 2231