Refunds & Cancellation

This page explains, in plain words, what happens when you cancel a TRACE Agree subscription and when money is returned.

Cancelling

• You can cancel at any time from Billing in your TRACE Agree workspace, or by emailing support@tracems.com.
• Cancellation takes effect at the end of the period you have already paid for (the end of the month for monthly plans, the end of the year for yearly plans).
• You keep full access until that date. You will not be charged again after it.
• Your signed documents and certificates stay available to download.

Refunds

• Payments are non-refundable, except where a refund is required by law.
• We do not give partial refunds for unused time, unused document requests, or unused user seats.
• If the law where you live gives you a right to a refund (for example, consumer-protection rules in your country, state or province), we will honour it.
• If you were charged by mistake (for example, a duplicate charge), contact us and we will correct it.

How to ask

Email support@tracems.com or call +1 877 387 2231 (toll-free in the US and Canada) with your account email and the date of the charge. We reply within two business days.

See also our Terms of Service, Privacy Policy and E-sign disclosure.