Account settings

Delete your TRACE Agree account

You can delete your TRACE Agree account yourself, here on traceagree.com or in the TRACE Agree app (Account → Delete account).

How to delete your account

1. Sign in at traceagree.com, then open Account settings → Delete account (this page: traceagree.com/account/delete). In the app, open Account → Delete account.
2. Confirm it's you with your password or a 6-digit code we email you.
3. Type DELETE and confirm. You are signed out on every device and we email you a confirmation.

What happens next

• 30-day grace period. Your account is deleted 30 days after you ask. Changed your mind? Just sign in again before then and the deletion is cancelled.
• Removed: your name, email address, password and profile photo are removed from your account, and you can no longer sign in.
• Cancelled: documents you sent that are still waiting for signatures are cancelled when the deletion completes.
• Kept: fully signed documents, their certificates of completion and audit trails are kept, because the other people who signed them rely on them as legal records. Billing and tax records are kept for as long as the law requires. See our privacy policy.
• Paid plans: deleting your account never charges you. If your paid plan still renews, cancel it in Billing first. If you pay through the App Store or Google Play, cancel that subscription in your phone's store settings.
• TRACE MS users: if you also use this sign-in for TRACE MS, ask your TRACE MS administrator; TRACE Agree can't delete company accounts.

Can't sign in? Email support@tracems.com from the email address on your account and we'll help.